East Marine — Authorized Tohatsu Parts Dealer in South Florida

For outboard motor sales, service, and warranties, please contact the Tohatsu America Corporation in TX

1869 S. Dixie Hwy, Pompano Beach, FL 33060 Mon–Fri 9:00 AM–5:00 PM EST
Call us+1-954-941-0212 ext 0 Email us[email protected] 0 Shopping CartEmpty View cart ›
+1-954-941-0212 ext 0·Mon–Fri 9:00 AM–5:00 PM EST

Return Policy

Returns & Exchanges

Return Policy

We want you to be happy with your order. If something isn’t right, contact us and we’ll work it out with you.

i
A Return Merchandise Authorization (RMA) number is required for every return. Please contact us for an RMA number before you ship anything back – it lets us match your package to your order and process it quickly.

Call us

The quickest way – talk to our team during business hours.

Call 954-941-0212 ext. 0

Online return request

Fill out the short form below and we’ll get back to you with your RMA number.

Fill out the form

Email or Contact Us

Prefer email? Write to us or use our Contact Us page and briefly describe the item and the problem.

[email protected]
Use whichever way you prefer – just have this ready:
  • Your order number. Don’t have it or can’t remember? That’s fine – we can find your order another way.
  • The email address and phone number used when placing the order, so we can locate it quickly.
  • A short description of the item and the reason for the return.

You can also send a return request from our Contact Us page.

Reasons for a return

1Damaged or defective item

  • If an item arrives damaged or defective, please contact us and we’ll give you an RMA number and return instructions.
No additional shipping or handling charge for the replacement.

2Exchanges – our mistake

  • If we made a mistake with your order, please contact us and we’ll give you an RMA number and return instructions.
No additional shipping or handling charge for the exchange.

3Customer returns

  • Items can be returned within 30 days of receiving your order.
  • Items must be in their original OEM packaging, without any visible wear.
Ordered the wrong part? It happens – we won’t charge you a restocking fee. Just contact us before sending it back.Original shipping charges are not refundable, as they covered the delivery of your order.
Electrical, electronic and ignition items cannot be returned.

Before you ship your return

  1. Please don’t ship anything back without contacting us first – we’ll give you an RMA number and instructions for your return.
  2. Write the RMA number on the shipping box. If the item is in its original Tohatsu packaging, please don’t write on the Tohatsu box itself – instead, include a copy of your invoice with the RMA number written on it.
  3. Please use an insured carrier, especially for packages valued over $100. East Marine LLC is not responsible for returns lost or damaged in transit.
  4. Please use a service with tracking or delivery confirmation. If possible, email us the tracking number so we can follow your return too.
  5. Once we receive your items, please allow 4–6 days for the return to be processed (10–14 days for international returns).

Return request form

Send us your request and we’ll get back to you with your RMA number and return instructions. Only your name is required – but please leave an email or phone number so we can reach you.

Items to return (part number if you have it)
QtyPart #Description

Having trouble with the form? Call us at 954-941-0212 ext. 0 or email [email protected].

Thank you – your return request was sent.

We’ll review it and contact you with your RMA number and return instructions, usually within 1 business day.

Please don’t ship anything back until you receive your RMA number.