Conditions of Use

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Information Collection and Use

East Marine LLC is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number or Paypal.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date or Paypal account name. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Security

East Marine LLC takes precautions to protect its customers' information. When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

Typographical Errors

In the event that product information or pricing information is listed incorrectly due to a typographical error or error in information we have received from our suppliers, East Marine LLC shall not be held liable for the error and reserves the right to refuse or cancel the order. In the event your order transaction is completed and then cancelled you will be issued a credit for the full amount you were charged.

Limitation of Liability

East Marine LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if East Marine LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Return Authorization Policy

Important! Return authorization is required from East Marine LLC for any returned merchandise.

We do not give Return Merchandise Authorizations over the phone.

 

We will issue the Return Authorization based on the following reasons:

1. Damaged or Defective Merchandise: If your item is damaged or defective when you receive it, you must complete our Return Merchandise Authorization Form and obtain a Return authorization Number. Please write down the RMA number on the box.

There will be no additional charges for shipping and handling for replacement shipments.

2. Exchanges. In the event that we make a mistake in your order, you must complete our Return Merchandize Authorization Form and obtain Return Authorization Number. Please write down the RMA number on the box.

There will be no additional charges for shipping and handling for exchange shipments resulting from our mistake.

3. Customer Return. Any item (except electrical, electronic and ignition items) can be return within 20 days of the receipt of your order. All items must be return in original OEM packaging, without any visible wear and tear.

There will be 20% restocking fee and shipping charges subtracted from the original amount of the invoice.

Customer can request full in-store credit less the shipping charges for the order.

Absolutely no returns on electrical, electronic and ignition items.

Please write down the RMA number on the box.

Importaint !!!

1. Returns without Return Authorization Number will not be accepted.

2. Please use insured carrier when returning the product. East Marine LLC is not responsible for lost or damaged returns.

3. Please use delivery confirmation service. East Marine LLC is not responsible for lost shipments.

4. Once we received your items please allow 4-6 days for return to be processed, 10-14 days for international returns.

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