How We Process the Order

Ordering

How Your Order Works

Here’s what happens after you place an order, how quickly parts ship, and a few things we do to make sure you get the right part the first time.

1Order confirmationAfter you submit your order, you’ll receive an automatic email confirmation with your order number and order details.
2We start working on itIf anything about your order needs to be resolved, we’ll contact you. Otherwise, we begin working on your order right away.
3Shipped & trackingOnce your order ships, you’ll receive an email with the order status and tracking information.

Shipping times by part availability

1Parts in stock

Same business dayorders received by 11 am EST

Next business dayorders received after 11 am EST

This applies to parts in stock in our Florida warehouse.
If a part isn’t in our Florida warehouse, we order it from the manufacturer’s warehouse in Texas and ship it as soon as it arrives.

Where is the part stocked?

Each product page shows availability in the Part Information table:

Part Information

Florida Warehouse StockShips from our warehouse within the times above.

Manufacturer StockShipping time may increase by 2–5 business days.

The 2–5 days is an estimate. Shipments from the manufacturer’s Texas warehouse to our Florida warehouse usually take 2–5 business days, but carrier delays in transit are outside our control.

2Back orders & special orders

Back orderSpecial order

Back order – the manufacturer’s US warehouse in Texas is temporarily out of stock and is waiting for new stock from the factory in Japan.
Special order – some parts are not stocked in the USA at all and are ordered especially for you. This also takes additional time, but it is not the same as a back order.
Back-ordered and special-order parts are charged on the same basis as available parts.
We ship your part as soon as it becomes available from the manufacturer.

You can cancel back-ordered part(s) at any time.

Order security & fitment check

Payment & delivery

The name and address on your credit / debit card must match the customer name and the shipping and billing addresses.
Orders over $200 are shipped with signature confirmation.

We verify expensive parts

For carburetors, lower units and other expensive parts, we may contact you to confirm your motor’s serial number and model. We then ask the manufacturer to run the serial number, so we know for sure the part matches your motor.

This extra check saves time for both of us – it avoids returns and the extra transit time that comes with them.

Questions about your order? We’re happy to help by phone or email. Thank you for shopping with us!